We try to provide a high-standard of customer service that extends to our returns policy.
Right to Change Your Mind The Distance Selling Regulations of the United Kingdom gives
a consumer the right to change their mind within 14 days from delivery, starting the day after delivery. For this to apply the goods must
be returned in a new state with original packaging that is un-opened and not damaged: fit to be sold on to another customers.
If you have changed your mind, please contact us using the
Contact Form. Please state that you have changed your mind,
the goods are in a new condition and un-opened and include your order number.
You will need to pay for your own postage costs and we strongly advise you to use a
recorded delivery service and to keep the receipt as we will not accept losses from
undelivered returned goods. You are advised to package the product adequately as we
cannot accept liability for any damage incurred during delivery back to us. We also cannot accept returned items where the presentation box or packaging has been damaged from sticking delivery labels or tape on the box without using an external bag or packaging being used. This prevents us from seeling the item on to a new customer.
On receipt, your card account will be credited to the original value of the goods
(less delivery cost and including VAT). The original delivery will not be included in the credit. If original delivery was free of charge due to a discount,
we will make a deduction from your refund at the delivery charge rate plus packaging, in order to cover our reasonable costs.
After 14 days, items may still be returned if we accept them, subject to a 20% restocking charge.
We will respond within one working day by giving you a returns number and the address details to send the products to.
We may not accept goods back without a returns number.
On receipt, your card or Paypal account will be credited to the original value of the goods
(less delivery cost and including VAT). The original delivery will not be included in the credit. If original delivery was free of charge due to a discount or included free delivery offer,
we may make a deduction from your refund for the cost of that delivery and packagin, in order to cover our reasonable costs. This cost is currently £6.00 including VAT.
Faulty Goods. Should a product fail or break we will provide you with the choice of a replacement or refund for the normal life of the product.
Please contact us using the
Contact Form or call us stating the problem and what you require.
In most situations we are able to provide a replacement within 24 hours and it may not be necessary for you to return the faulty item. However, should this be the case we
will issue you with a returns number and instructions for sending the item back to us or we will arrange a pickup at our expense. We will keep you informed of the replacement process by email or telephone.
Items returned without a returns number may not be accepted.
Items not packaged sufficiently may not be accepted.